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CUSTOMER REVIEWS
Delivery Options (UK Mainland)
Royal Mail 24 & 48
Orders before 2pm.
Postcode restrictions apply*
We currently offer free UK delivery for all orders (items) £75 and over (after any applied discount). These orders will be sent by Royal Mail 48. Please allow 2 working days for delivery. If you require next day on the delivery, we can add this on for an extra £2.01. Please ask for this option. Next day is not guaranteed though and must be ordered by 2pm.
We currently dont accept orders from outside of the UK but please contact us as this may be arranged at cost.
Turnaround
We aim to dispatch all orders placed before 2pm on the same day. Royal Mail usually collects around 4pm but this does vary. Orders placed after 4pm or after Royal Mail has collected will be dispatched on the next working day.
Orders are dispatched from Monday to Friday.
Orders will be delivered from Monday to Saturday.
Please note that if ordering on or near a Bank Holiday, this may affect the dispatch and delivery of your parcel. Please also allow extra time for delays during busy periods like Christmas for example.
Carriers
Our UK Mainland orders are shipped via Royal Mail. Non Mainland and International deliveries are passed throughout the network by a number of carriers dependent on your location and the service selected.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email or text from Jane's Boutique or Royal Mail giving you tracking information. You may also be contacted by Royal Mail directly via email/SMS to update you.
If you require updates on your delivery, you can contact the courier on the below numbers.
Royal Mail - 0345 774 0740
Potential Delays
Deliveries can occasionally encounter complications along the way such as:
However, the good news is that Royal Mail will notify you on those very rare occasions that your parcel encounters a delay and will also update you with a new delivery time or date. As the service is a next day delivery service is not NOT guaranteed Jane's Boutique are unable to offer refunds as the costings for collection & processing of parcels are built into the overall delivery charge.
Late Dispatch
Although we aim to dispatch all orders within the specified service time frame, there are some circumstances that may cause a delay in the dispatch of your order. These are exceptional situations and those in which cannot be avoided, therefore, we are unable to offer a refund for delivery costs however we will endeavor to keep you updated. Any parcels considered lost by Royal Mail can only be refunded after 14 working days after Royal Mail have investigated.
Late/Missed Deliveries
Unfortunately, once we have passed your parcel to the courier, it is the responsibility of the courier to fulfill the requested delivery service. In the case of your delivery being late or missed, please check your tracking information in your dispatch notification email and contact the courier directly.
Royal Mail - 0345 774 0740
Please note we are unable to refund delivery costs in an instance where a parcel is delayed or delivery is missed for the following reasons:
Orders Delivered In Safe Place Or With A Neighbour
Sometimes Royal Mail will leave your package in a safe place if no one is at the delivery address. There will be slip left and a photo will be available on the tracking page.
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
