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Terms & Conditions

DISCOUNT CODE TERMS

Please note that discount codes can only be applied once to any order and cannot be used in conjunction with any other promotions. Once applied the discount code cannot be used again. If an item is returned from an order that had a discount code applied, the value of the code used will be deducted from any refund. Unfortunately codes that have been redeemed cannot be reissued in the event of a return. 

GIFT VOUCHER TERMS

When placing an order for a Gift Voucher please note that this is an E- Voucher and will be automatically emailed to the email address provided. The Voucher can be used in store and online. Each voucher purchased has an Expiry Date of 6 months. 

DELIVERY TERMS

For details on our delivery terms please visit

RETURN TERMS

For details on our returns policy & terms please visit https://janesboutique.co.uk/pages/delivery

WEBSITE CONTENT USE BY OTHERS

All content including the design, layout, pictures,  description and any other content within the website www.janesboutique.co.uk and includes any content then subsequently used on our social media pages, groups stories etc is strictly copyrighted and is expressly forbidden to be used without our prior consent. Anyone using any of our content will be firstly asked to remove it. If this is not adhered to, we reserve the right to invoice the user £150 per item used. If there is no response or this is refused, we reserve the right to pursue this further through the UK or your country's court system.

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Delivery Options (UK Mainland) 

UK CUSTOMERS

Royal Mail 24 & 48

Orders before 2pm.

  • Royal Mail 24 - £5.00. Expected Next working day is Monday - Saturday. Orders received after 2pm Friday, and Saturday/Sunday orders are expected the following Tuesday.
  • Royal Mail 48 - £1.99. Expected 2 working days is Monday - Saturday. Orders received after 2pm Friday, and Saturday/Sunday orders are expected the following Wednesday.
  • Tracked service signature required
  • Delivered with Royal Mail

Postcode restrictions apply*

  

FREE DELIVERY

We currently offer free UK delivery for all orders (items) £75 and over (after any applied discount). These orders will be sent by Royal Mail 48. Please allow 2 working days for delivery. If you require next day on the delivery, we can add this on for an extra £2.01. Please ask for this option. Next day is not guaranteed though and must be ordered by 2pm.

INTERNATIONAL CUSTOMERS

We currently dont accept orders from outside of the UK but please contact us as this may be arranged at cost. 

Turnaround

We aim to dispatch all orders placed before 2pm on the same day. Royal Mail usually collects around 4pm but this does vary. Orders placed after 4pm or after Royal Mail has collected will be dispatched on the next working day.

Orders are dispatched from Monday to Friday.

Orders will be delivered from Monday to Saturday.

Please note that if ordering on or near a Bank Holiday, this may affect the dispatch and delivery of your parcel. Please also allow extra time for delays during busy periods like Christmas for example. 

Carriers

Our UK Mainland orders are shipped via Royal Mail. Non Mainland and International deliveries are passed throughout the network by a number of carriers dependent on your location and the service selected. 

Order Tracking

Once your order has been dispatched, you will receive a confirmation email or text from Jane's Boutique or Royal Mail giving you tracking information. You may also be contacted by Royal Mail directly via email/SMS to update you. 

If you require updates on your delivery, you can contact the courier on the below numbers.

Royal Mail - 0345 774 0740

 

DELIVERY T&C'S

 

Potential Delays

Deliveries can occasionally encounter complications along the way such as:

  • Vehicle Breakdowns
  • Missing/Incomplete Address Details
  • Unable to locate the address
  • Busy periods ie. Christmas, Black Friday etc
  • Loss or Damage

    •  

    However, the good news is that Royal Mail will notify you on those very rare occasions that your parcel encounters a delay and will also update you with a new delivery time or date. As the service is a next day delivery service is not NOT guaranteed  Jane's Boutique are unable to offer refunds as the costings for collection & processing of parcels are built into the overall delivery charge.

    Late Dispatch

    Although we aim to dispatch all orders within the specified service time frame, there are some circumstances that may cause a delay in the dispatch of your order. These are exceptional situations and those in which cannot be avoided, therefore, we are unable to offer a refund for delivery costs however we will endeavor to keep you updated. Any parcels considered lost by Royal Mail can only be refunded after 14 working days after Royal Mail have investigated.

    Late/Missed Deliveries

    Unfortunately, once we have passed your parcel to the courier, it is the responsibility of the courier to fulfill the requested delivery service. In the case of your delivery being late or missed, please check your tracking information in your dispatch notification email and contact the courier directly.

    Royal Mail - 0345 774 0740

    Please note we are unable to refund delivery costs in an instance where a parcel is delayed or delivery is missed for the following reasons:

    • The courier has attempted delivery, but has unfortunately missed you.
    • The courier has for unforeseen circumstances been unable to reach you.
      • Vehicle Breakdowns
      • Unable to locate your address
      • Incorrect address provided

    Orders Delivered In Safe Place Or With A Neighbour

    Sometimes Royal Mail will leave your package in a safe place if no one is at the delivery address. There will be slip left and a photo will be available on the tracking page.

    Drop Us A Line

    We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

    Thanks for contacting us. We'll get back to you as soon as possible.

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