Klarna is one of Europe's fastest growing companies and a leading alternative payment provider. Klarna’s vision is to simplify the buying experience with a simple checkout solution. With Klarna Checkout, only your essential details are needed to complete a purchase.
Klarna lets you buy before you pay; giving you the option to pay for your purchase after it’s been delivered and you’ve had the chance to try it on.
This simplicity means a better shopping experience for you. It also provides a smooth mobile shopping experience, so you don’t have to take out your card on the train or the bus.
Klarna was founded in 2005 with the vision to simplify the online buying experience. In 2014 they joined forces with SOFORT and formed Klarna Group, the leading European alternative payment provider. Klarna has 1800 employees in 18 markets. They serve 65 million consumers and work with 75,000 online merchants.
Q1. Am I able to pay by using PayPal?
A. Yes - full PayPal functionality exists
Q2. Who is Klarna?
A. Klarna is a Swedish payment service provider who take end-to-end responsibility for your payment. They support 75 million consumers worldwide in over 100 000 e-stores and are very safe to use.
Q3. I have been asked to go to Klarna's site. Is this correct?
A. If you have chosen to Pay later (30 days grace), Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna's payment site where you can settle your payment to Klarna with your card or with a bank transfer.
Q4. If Klarna gives me the option to Pay later within 30 days, does a credit search take place against me?
A. Neither Klarna nor Jane's Boutique will run credit searches against you that could impact your credit rating. Klarna may run unrecorded enquiries, but these do not affect your credit scoring.
How is my statement sent?
If you chose to Pay later, Klarna will send you an email with instructions on how to make the payment and a link to the payment page. Simply enter your statement number into the payment page and follow the instructions. If you do not have your statement number to hand, you can contact Klarna’s Customer Service team here.
How does Klarna Pay later work?
After we have acknowledged your order, you will receive an email with payment instructions from Klarna, telling you when and how you will need to pay.
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna you need to provide your mobile phone number and your e-mail address. The mobile number is required in case Klarna needs to reach you. All statements will be sent to your email address. It's very important that you provide Klarna with the correct details, otherwise you will not receive information on how to pay and will be liable for delayed payment fees.
What are my payment options with Klarna?
You can pay with debit or credit card (Visa/Mastercard) immediately in the checkout, or take advantage of Klarna’s Pay later payment option; where you can choose to pay for your goods once you have received them via card.
How does the payment page work?
If you have received your goods and want to pay your outstanding fee, go to Klarna’s payment page at www.payeurope.com and sign in with your statement number (provided in the email) and the email address you entered when ordering. If you do not have your statement number to hand, you can contact Klarna’s Customer Service team here.
I haven't received an email with my statement/payment information.
Please contact Klarna’s Customer Service team here. They will be able to provide you with your payment details.
Can I postpone my due date?
You can contact Klarna’s Customer Service team to see if it is possible to postpone the due date on your payment. You can contact their Customer Service team here.
May I deliver to an address other than my billing address?
Yes. When selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address.
How do I know when my payment has been received?
After Klarna have received your payment, they will send you a payment confirmation to the email address used to complete your order. If you have made a payment, but not received the payment confirmation, please get in contact with Klarna’s Customer Service team with proof of payment. You can contact their Customer Service team here.
What should I do if I want to cancel my order?
If you would like to return goods or cancel your order, please contact Little Mistress. You should also contact Klarna’s Customer Service team, who will make any necessary adjustments to the statement and provide further help if needed.
I have cancelled my order. How long will it take until I receive my refund?
As soon as Jane's Boutique have registered your cancellation or your return, the repayment will be processed within the next 5 working days. If you have any queries about a refund, please contact Klarna directly on 020 300 50833.
What happens to my invoice once I've returned the goods?
Once the return is processed and you have received Jane's Boutiques’ confirmation of this, an updated statement from Klarna will be sent to you if you've made a partial return. If you’ve made a full return, your statement will be closed.
I've received an invoice, but I've not yet received my goods
You should not pay your statement until you've received your goods. In this case, contact Jane's Boutique and/or Klarna so the statement can be paused. You should also contact Klarna’s Customer Service team so that they can postpone the due date on your payment.
If I send back my item will I be refunded in full?
As with all orders from Jane's Boutique, our return and refund policy is on the same terms with Klarna purchases. Please see our policy here
How will I be refunded?
If you have paid for your order via card, the refund will be made back to the same card in the next 5 working days.
I still have questions regarding my payment
For more information, visit Klarna at https://www.klarna.com/uk/customer-service or call their Customer Service team.
Open 7 days a week:
Monday - Friday 9.00 AM - 9.00 PM
Saturday - Sunday 9.00 AM - 6.00 PM
020 300 50 833