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**UK LOCKDOWN DELIVERY INFORMATION**
WE ARE CURRENTLY SENDING OUT ITEMS ON MONDAYS AND THURSDAYS BY DPD COURIER. ORDERS MADE AFTER 2PM WILL BE SENT ON THE NEXT SCHEDULED DELIVERY DAY. AS SOON AS THE SHOP IS OPEN AGAIN, WE WILL RETURN TO OUR NORMAL DELIVERY TIMED
Delivery Options (UK Mainland)
Expected next working day UK Delivery £4.00
Orders before 2pm.
Postcode restrictions apply*
Collect in store.
if you have chosen this option, it will be ready to collect when you receive an email saying your order is fulfilled. Our shop opening hours are 9am-5pm Monday to Saturday.
Saturday Delivery £8.00
Orders before 4pm Friday
This option must be selected at the check out
Tracked service signature required
Delivered with Royal Mail Special Delivery
Postcode restcrictions apply*
* Orders delivered to Northern Ireland will be offered £4.00 Standard Delivery. The following postcodes are excluded from Next Day Delivery: Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50. Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
We send via Royal Mail/Parcel force in the UK which then transfers over to the postal service of the country it has been delivered to. We can provide tracking within the UK but please note that you will need to contact your postal service with the consignment number to track once the item has reached your chosen country.
International Signed For Delivery
Within Europe (includes Mainland Ireland) - Flat Cost £10.00 (not weight based) Takes 5-10 working days.
Other worldwide locations - (eg. Australia, USA, Canada) Flat Cost £10.00 - Takes 7-14 working days.
Turnaround
We aim to dispatch all "Next Day Delivery" orders placed before 2pm on the same day. Our courier usually collects around 2.30pm but this does vary. Orders placed after 2pm or after the courier has collected will be dispatched on the next working day.
Royal Mail delivery orders will be delivered within 2-5 working days.
Click & Collect orders will be available within 4 working hours (Monday to Saturday). Please check with us before you set out to ensure its ready on 01233 635346.
Orders are dispatched from Monday to Friday.
Orders will be delivered from Monday to Friday.
Please note that if ordering on or near a Bank Holiday, this may affect the dispatch and delivery of your parcel. Please also allow extra time for delays during busy periods like Christmas for example.
Carriers
Our UK Mainland orders are shipped via Royal Mail or DPD. Non Mainland and International deliveries are passed throughout the network by a number of carriers dependent on your location and the service selected.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email or text from Jane's Boutique or DPD giving you tracking information. For Next Day Delivery orders, DPD will also contact you directly via email/SMS to update you and provide you with a 1 hour delivery window of which you can amend with DPD themselves. Please do not contact Jane's Boutique with your delivery instructions as these MUST be given directly to the Courier.
If you require updates on your delivery, you can contact the courier on the below numbers.
Royal Mail - 0345 774 0740
DPD - 0121 275 0500
Potential Delays
Deliveries can occasionally encounter complications along the way such as:
However, the good news is that DPD will notify you on those very rare occasions that your parcel encounters a delay and will also update you with a new delivery time or date. As the service is a next day delivery service is not NOT guaranteed DPD & Jane's Boutique are unable to offer refunds as the costings for collection & processing of parcels are built into the overall delivery charge.
Late Dispatch
Although we aim to dispatch all orders within the specified service time frame, there are some circumstances that may cause a delay in the dispatch of your order. These are exceptional situations and those in which cannot be avoided, therefore, we are unable to offer a refund for delivery costs however we will endeavor to keep you updated.
Late/Missed Deliveries
Unfortunately, once we have passed your parcel to the courier, it is the responsibility of the courier to fulfill the requested delivery service. In the case of your delivery being late or missed, please check your tracking information in your dispatch notification email and contact the courier directly.
Royal Mail - 0345 774 0740
DPD - 0121 275 0500
Please note we are unable to refund delivery costs in an instance where a parcel is delayed or delivery is missed for the following reasons:
Orders Delivered In Safe Place Or With A Neighbour
If you request for your order to be delivered to your safe place or with a neighbour, this is at your own risk and we are not liable.
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
